ORDER AND SHIPPING

Found a Mermandies item you absolutely must have? Great!

Select a color and/or size now and click on ‘add to cart’.
Of course, you can continue shopping; you can always return to your shopping cart by clicking on the ‘shopping bag icon’ at the top right.
Please note: items in your shopping cart are not reserved.

Are you done shopping? Then it's time to finalize your order. Click on the ‘shopping bag icon’ at the top right to go to your Mermandies items. In the next screen, you can adjust quantities if necessary. Then click on the ‘Proceed to checkout’ button. You will now arrive at the checkout page, where you can easily enter all your details on a single page.

Please note: Once you have finalized your order, it cannot be changed, as your order is processed immediately so that you can receive it as quickly as possible.

1. WHAT ARE THE SHIPPING COSTS?

Mermandies covers the shipping costs. You therefore pay no shipping costs.*

* You must pay the shipping costs for returning your item yourself.

2. WHAT ARE THE DELIVERY TIMES?

Mermandies strives for fast delivery of products. When you place an order on workdays before 3:00 PM, we aim to ship your order by the following day at the latest. The average delivery time is approximately 3 to 5 workdays.

3. I AM NOT HOME DURING DELIVERY, WHAT NOW?

If your package cannot be delivered, it will wait for you for 7 days at a Bpost location (PostNL for Dutch orders). You will receive a notification from the driver, which will also state the pickup location. After these 7 days, Bpost will return the shipment to our warehouse.

4. INCORRECT ADDRESS

It is the customer's responsibility to ensure that the provided shipping address is correct. We do our best to speed up processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you think you have provided an incorrect shipping address.

5. LOST OR STOLEN PACKAGE

We are not responsible for lost or stolen packages. If your Track & Trace indicates that your package was delivered to your address - but you did not receive your order - please report this; 14 days after the indicated delivery date, an investigation will be started by Bpost, and we will keep you informed until the end of the investigation.

Questions about your order

Do you have questions about your order? Then take a look at the FAQ page. If your question is not listed, please feel free to contact us.