RETURN POLICY
If you have received the wrong items or the items you have received are defective, please send an email to mermandies@myshoppiez.com to discuss this further.
If you are not satisfied with the goods received, you can return them to us within 14 days of receipt, provided they are in original and resalable condition.
Once returned, you are entitled to a full refund, excluding the costs of the return shipment. We cannot refund or exchange items that appear to have been used or opened, or that are not in their original condition.
Requesting a return
- Please request the return form via email, print it, and fill it out.
- Send your return form along with a photo of the products you are returning to mermandies@myshoppiez.com via email.
- Once approved, ensure that your return shipment is well-packaged and meets all the conditions below.
- Clearly mark 'Returns' on the outer packaging of your parcel.
- Use an insured tracking service to ensure that your parcel arrives safely with us.
- Send a follow-up email with your tracking information to mermandies@myshoppiez.com.
Include your goods and send them back to the following address:
Mermandies, Heuvelstraat 44, 3970 Leopoldsburg, Belgium
Return conditions and guidelines:
- All returned items must be unused, unopened, and in their original plastic packaging.
- We are not responsible for the costs of returning the items.
- Ensure that all returned items are well-packaged so they are not damaged in the post.
- Ensure that all return packages are sent with a trackable, insured service, as we cannot take responsibility for items that have been damaged or lost during return transport.
- Ensure that the return form has been approved - failing to do so may result in your return not being processed.
Easy returns in three simple steps:
Step 1: Request the return form via our email address mermandies@myshoppiez.com . Provide your order number, email address, and reason for return.
Step 2: Send your order
Send the items together with the completed return form to the address on
the return form. Make sure to provide the package with a Track and Trace code.
As the sender, you are responsible, and we do not want any misunderstandings
to arise.
Step 3: Receive the purchase amount in your bank account
Once we have received the package, we will ensure that the purchase amount
is back in your bank account within five working days.
CONTACT US
Do you have questions about your return? Do you want to share something? We are happy to help! We can be reached via the following channels:
For questions or comments, you can email mermandies@myshoppiez.com
And of course, we are also available on Facebook!